You tap the button to claim your welcome bonus or free spins, and the next screen shows a zero balance and no spins — the reward simply is not there. The most common cause is that the bonus code was not entered exactly as required, or the deposit that should trigger the offer was made without the code attached.

Welcome bonus and free spins missing after you claim them

After you enter the code and deposit, the bonus balance stays at zero and the free spins do not appear in your account. The usual reasons are a mistyped code, a deposit method that does not qualify, or a bonus that was already used on the same account.

• The bonus code was typed with a space, a different capital letter, or an extra character.
• The deposit was made before the code was entered, so the system did not link the two.
• The payment method you used is excluded from welcome offers.
• A previous welcome bonus was already claimed on the same account or device.
• The deposit amount was below the minimum needed to trigger the offer.

1. Open your bonus history in the account menu and note whether the offer shows as claimed, pending or missing.
2. Compare the code you typed with the one shown on the promotion page, character by character.
3. If the code field was empty when you deposited, the bonus will not attach; make a new qualifying deposit with the code already in place.
4. Check that your payment method is allowed for welcome offers; if it is not, use a method that is listed as eligible.
5. Confirm that the deposit met the minimum required for the offer.
6. Log out and back in, then look at the bonus section again — some credits appear only after a fresh session.
7. If you have another account on the same device, note that duplicate welcome claims are blocked; use only one account.
8. If the bonus still does not appear after these checks, contact support with your username, the code, and the deposit reference.

Contact support only after you have confirmed the code, the method and the deposit amount, and the bonus is still absent from your bonus history.

Withdrawal pending longer than expected

Your withdrawal request shows as pending in the cashier, and the balance has not moved to your payment method. The usual causes are an unfinished identity check, a bonus still in play, or a payment method that does not match your account name.

• Identity verification documents have not been submitted or approved.
• You have an active bonus with playthrough still remaining.
• The withdrawal amount is below the minimum for the method you chose.
• Your payment method is in a different name from your casino account.
• The request was made during a period when the cashier is processing a backlog.

1. Open the withdrawal history and confirm the request status is pending and not cancelled.
2. Go to the verification section and upload any missing documents — a pending check blocks the payout.
3. Check your active bonuses: if playthrough is incomplete, the withdrawal will stay pending until it is finished or the bonus is forfeited.
4. Confirm the amount meets the minimum for your chosen method; if it does not, the request will not proceed.
5. Make sure the name on the payment method matches your casino account name exactly.
6. If you used a bonus, complete the remaining playthrough or remove the bonus before requesting again.
7. At https://www.megariches-casino.co.uk/, the cashier shows each request with a status label, so use that label to decide whether to wait or act.
8. Contact support if the status has not changed after you have completed verification and any bonus playthrough.

Reach out to support only when your documents are approved, your bonus playthrough is complete, and the request is still pending without a status change.

Deposit or withdrawal declined by limits

You try to deposit or withdraw and the cashier shows a message that the amount is outside the allowed range. The common causes are a deposit above your account limit, a withdrawal below the method minimum, or a limit set on your account.

• The deposit amount is higher than your personal deposit limit.
• The withdrawal amount is lower than the minimum for the chosen method.
• You have reached a daily, weekly or monthly limit set on your account.
• The payment method has its own minimum and maximum that differ from the casino’s.
• A self-imposed limit is active and has not expired.

1. Open the limits section of your account and note the current deposit and withdrawal limits.
2. Compare the amount you entered with the minimum and maximum shown for the selected method.
3. If your deposit exceeds your limit, lower the amount to fit within it.
4. If your withdrawal is below the method minimum, increase it to the minimum or choose a method with a lower minimum.
5. Check whether a daily, weekly or monthly limit has been reached; if so, wait for it to reset or adjust it in the limits section.
6. If you set a self-imposed limit, note that it cannot be raised until the chosen period ends.
7. Contact support if the limits shown in your account do not match the message you receive at the cashier.

Contact support when the cashier message contradicts the limits displayed in your account, or when you cannot adjust a limit yourself.

Site or games not loading on a phone

You open the site on your phone browser, and the page stays blank, spins, or a game fails to start. The usual causes are a weak mobile connection, a browser cache that has grown stale, or a game that needs more memory than the phone has free.

• The mobile data or Wi-Fi signal is weak or unstable.
• The browser cache and cookies are outdated or corrupted.
• The browser is an old version that does not support the site’s scripts.
• Too many tabs or apps are open, leaving little memory for the game.
• A pop-up blocker or ad blocker is stopping the game window from opening.

1. Switch between Wi-Fi and mobile data to see whether the connection is the cause.
2. Clear the browser cache and cookies, then reload the page.
3. Update your phone browser to the latest version available for your device.
4. Close unused tabs and background apps to free memory before starting a game.
5. Turn off pop-up blockers for the site, or allow pop-ups in the browser settings.
6. Try a different browser on the same phone to rule out a browser-specific fault.
7. Contact support if the site loads but a specific game does not start, and include the game name and your phone model.

Contact support when the site loads on other devices but not on your phone, or when only one game fails while others work.

Quick Reference

The table below lists each problem with its usual cause and the first check to make.

Each row points to the first place to look, not the only place. For a missing bonus, the bonus history shows whether the code was recorded at all. For a pending withdrawal, the verification section reveals whether documents are the blocker. Limit declines often come from the payment method rather than the casino, so compare both. Mobile loading faults usually sit in the browser, not in the account. Work through the first check before moving to the next cause.

Keep your bonus codes, deposit references and verification documents in one place before you claim or withdraw, because that single habit prevents most of the problems described here.